Frequently Asked Questions

Our proprietary Maximum Oil-Load Infusion process sets us apart. While most candles use 6-8% fragrance load, we push the boundaries to achieve the highest possible saturation without compromising burn quality. This means our candles perform as beautifully on the last burn as they did on the first — no fade, no compromise.

Our candles are designed for extended enjoyment. On average, you can expect 50-60 hours of burn time from our standard size candles. The key is to burn them for 2-3 hours at a time to ensure an even melt pool and optimal fragrance throw.

Yes! We use a premium coconut-soy wax blend that's clean-burning, sustainable, and free from paraffin, phthalates, and petroleum. Our cotton wicks are lead-free, and our fragrance oils are carefully curated for quality and safety.

Absolutely! Our vessels are designed to be beautiful long after the candle is gone. Use them as planters, makeup brush holders, or decorative pieces. Plus, our Circular Return Program lets you send back empty vessels for a discount on your next purchase.

The Circle is our exclusive membership program that transforms your candle experience. Members receive:

• Seasonal surprise candles delivered to your door
• Early access to new scents and limited editions
• Exclusive member-only events and experiences
• Priority customer support

Yes, you have complete flexibility. You can pause or cancel your membership at any time with no penalties. We believe in earning your loyalty every single month.

Currently, we ship within Australia. International shipping is coming soon! Sign up for our newsletter to be notified when we expand to your region.

We stand behind the quality of every candle. If you're not completely satisfied, contact us within 30 days of purchase for a full refund or exchange. Your satisfaction is our priority.

Follow these simple tips for optimal candle performance:

• First burn: Let the wax melt fully to the edges (2-3 hours)
• Trim the wick: Keep it at 1/4 inch before each burn
• Burn time: Don't exceed 4 hours per session
• Storage: Keep away from direct sunlight and heat

The first burn sets the "memory" of your candle. If you don't let it melt fully to the edges, it will tunnel down the center on future burns, wasting wax and reducing performance. Give it the time it needs on that first light — it's worth it!

Our candles are made with pet-safe ingredients, but we always recommend keeping candles out of reach of curious pets and never leaving them unattended. Ensure proper ventilation when burning, especially in smaller spaces.